We want you to be 100 percent satisfied with your purchase! We will do everything we can to assure that is the case. All refunds will be issued in form of store credit. Please email us at Hello@haileyraine.com with any questions or concerns. Please include your order number
- Sale items:
All sales items are final sale so be sure to read the product description.
Items may be returned for store credit within 14 days from the day you received your item.
All items must have tags still attached and be unworn with no perfumes, stains or any other signs of wear.
If any item does not meet our return requirements we will contact you and your item will be shipped back to you at your expense.
Please include original packaging slip and circle items you are returning.
We are not able to offer exchanges because of limited quantity of products. Once you receive your store credit you can purchase another fabulous item or the same item if its still available
- Damaged or Defective Items:
Please examine your items immediately after receiving them, you will have 48 hours to contact us if an item arrives damaged. Please email us at firstname.lastname@example.org with pictures of the damaged item and we will work with you to replace the item if it is determined damage has occurred. After 48 hours of arrival we will no longer be able to replace a damaged item so be sure to check them right away!
- Returns process
You are responsible for all return shipping cost. When you ship your item back please email us the tracking number. We will immediately begin to process your return when the item arrives and you should receive store credit within 3-5 business days of arrival of item. We cannot be responsible for packages that are lost and not labeled delivered to us. We suggest you insure your return.